Shipping policy

Shipping is FREE on orders over $100 CAD to Canada

We use Canada Post for our deliveries. Your purchase will be on its way 24 to 48 hrs after the order placement. A Canada post tracking # will be sent to your email once your order has shipped! You can expect to receive these items in 5-10 business days

We don’t ship outside of Canada at this time.

LOCAL DELIVERIES

We offer free deliveries on orders over $50 in our free delivery zone - excluding taxes and gift cards-. We will notify you once your order is ready and decide the date and time of the delivery at your convenience. This is typically within 48 hours of your purchase. Free delivery zone; HRM, Bedford Municipal, Hammonds Plains. Please check the map to see if your location is within these borders.

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To make a return, email us at sweetfigsinfo@gmail.com to request a return authorization. Please include the order number and item(s) you wish to return.

Please note: all sale or discounted items are final sale and cannot be returned or exchanged.

A note about shipping in the age of COVID: While we still see %96  of shipments arrive without issue and within a normal timeframe, some shipments will not show tracking movement for several weeks before they arrive. Please note we cannot consider a shipment lost until 45 days have elapsed from the date the package was shipped. We understand this can be frustrating, but if your shipment is delayed, please wait to contact us until 45 days have passed as there will be no action we can take until that point.